> For the complete documentation index, see [llms.txt](https://docs.club.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.club.com/general/understanding-your-account-management-tools/getting-help-and-accessing-support.md).

# Getting Help and Accessing Support

This guide outlines how to access support resources directly from your account dashboard. Whether you need immediate answers from our automated assistant, want to escalate a request to a support agent, or prefer browsing our documentation library, you can find all available options within your settings.

#### Prerequisites

* You must be logged into your account.
* Standard user permissions without restrictions.

***

#### How to Access Support and Documentation

1. Navigate to Settings: Locate the sidebar on the left-hand side of your dashboard and click the Settings button.
2. Access the Help Menu: Scroll to the bottom of the settings list and select Help.
3. Choose Your Support Method:
   * For Chat: Click Chat with Support to launch the support interface.
   * For Documentation: Click Support Docs to open our full library of guides and tutorials in a new window.
4. Start a Conversation: If you choose to chat, you can begin messaging the AI bot to find instant solutions or be routed to a support representative.

<figure><img src="https://2777298729-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUQGc5C7kD5SHNmqcdjlf%2Fuploads%2FmbzCLBZurh7QlWllNQr3%2FScreen%20Recording%202026-08-13%20at%202.01.01%E2%80%AFPM.gif?alt=media&amp;token=d7934654-dcac-4400-b8eb-be111ef7c952" alt=""><figcaption></figcaption></figure>

***

#### Secondary Access Point

Once you are in the Settings section, a Messenger Icon will also appear in the bottom-right corner of your screen as a secondary entry point to the chat interface.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.club.com/general/understanding-your-account-management-tools/getting-help-and-accessing-support.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.