# Payments & Billing

### Payments & Billing (Users)

The following information applies to users accounts and purchases. For Creator-related questions, please refer to the [**Creator FAQ section**](https://docs.club.com/faq/faq-for-creators).

***

#### Payment Methods

<details>

<summary>What Payments Methods are accepted?</summary>

Club currently accepts all major debit and credit cards. We are actively exploring additional payment methods to offer more flexibility in the future.

</details>

#### Understanding Your Charges

<details>

<summary>When will I be charged?</summary>

* **ClubCash & Initial Subscriptions:** These are charged immediately at the time of purchase.
* **Renewals:** Subscriptions automatically renew and are charged exactly one month after your initial payment date.

</details>

<details>

<summary>How will Club appear on my bank statement?</summary>

All purchases will appear on your statement under the name Club\*Content. Please note that individual Creator names will not be listed on your bank records.

</details>

#### Troubleshooting & Refunds

<details>

<summary>Why did my payment fail?</summary>

Transactions typically fail due to processing errors, insufficient funds, or security blocks placed by your bank. We recommend retrying the transaction first. If it continues to fail, submit a ticket through in-app support messenger. Located in account settings on the bottom right.

</details>

<details>

<summary>I have a charge I don’t recognize.</summary>

* Checking your email for a receipt from Club sent on that date.
* Consulting household members or joint card users to see if they made the purchase.

If the charge is still unrecognized, open a ticket through in-app support messenger with the date, amount, and the last four digits of the card used. Located in account settings on the bottom right.

</details>

<details>

<summary>How do I obtain a refund?</summary>

To ensure Creators are paid for their work, all transactions are final.

{% hint style="info" %}
Note: If a technical error has occurred (e.g., being billed twice for a single transaction), please open a ticket through in-app support messenger with your username and transaction details to resolve the issue. To learn how to open a support ticket visit our dedicated guide: [\[How to Open a Support Ticket\]](https://clubcreators-inc.gitbook.io/clubcreator/~/revisions/gciw51x9K0SoYylSiznJ/general/managing-your-account/how-to-open-a-support-ticket).&#x20;
{% endhint %}

</details>

#### Managing Subscriptions

<details>

<summary>How do I cancel a subscription?</summary>

To manage your active subscriptions or stop future renewals, please visit our dedicated [\[Subscription Management Guide\]](https://docs.club.com/general/subscriptions/for-users/managing-canceling-subscriptions).

</details>